Data count is not increasing

  • My device’s data count is not increasing, i have followed hello world part3 from this link

    All successful and my device returns ‘OK’, but my device data count still 0.

    What could be the reason?

  • @tcs I had the same problem. In my case, the RawData app wasn’t added to my OceanConnect profile. OceanConnect is the T- Mobile southbound API, I think.

    I didn’t have access to OceanConnect so I asked @afzal_m or @techniek to fix it for me, they can probably help you aswell.

  • Yeap!! This was the problem. Thank you for the heads up @Andre-Rodenburg! Really appreciate it 🙂

    @TCS, can you please try again?

  • I have the same problem, is there a solution for this?

  • @ruadhan

    Just checked, but the RawData device profile was already attached to your application.
    Do you have a Sodaq device? If yes, did you ask Sodaq to unregister your IMEI number in their application?

  • @afzal_m Yes, I have the new Sodaq Sara N211. But i’m currently using a sim-card that was send to me about a month ago. Why do I have to ask Sodaq to unregister my IMEI number?

  • @ruadhan

    Just like you, Sodaq has an application in our IoT-network. Before Sodaq provided you the device, they registrered the IMEI number in their application.
    That means that there is a double registration of the same IMEI in our IoT-network. Hence, our network is not showing the data of the IMEI to anyone. Because there are two people now who claim to be the owner of the same IMEI.


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